How VCA Coral Springs built lasting relationships with local pet owners
Coral Springs, Florida – At VCA Coral Springs Pet Resort & Medical Center, the work often goes far beyond routine veterinary care. For the team inside the busy facility, every day brings familiar faces — both human and animal — and many of those relationships stretch back years.
Dr. Elizabeth LeCount describes it simply, but with meaning that runs deeper than the words. Walking through the hospital, she does not just see appointments on a schedule. She sees dogs she once treated as puppies who have grown into adults. She sees cats whose owners have trusted the clinic through different stages of life. She even sees pets that first arrived only for boarding or daycare, later becoming full veterinary patients when medical needs arose.
Alongside Dr. Katherine Rodgers, Dr. Nicole de la Torre, and Dr. Michelle Mordachai, Dr. LeCount helps lead a team that has become a steady presence for pet owners across Coral Springs, Parkland, and surrounding communities. Over time, the facility has evolved into more than a clinic. It has become a place where care is continuous, familiar, and often deeply personal.
To help more families connect with the practice, VCA Coral Springs is currently offering new clients a free first veterinary exam.
The facility itself has a long history in the area. More than two decades ago, it began as a small local boarding destination known as Coral Springs Pet Resort. At that time, its focus was simple: provide safe, reliable care for pets while their owners were away.
But as the years passed, the operation expanded in both size and scope. It gradually transformed into a full-service center that now combines veterinary medicine, boarding, daycare, and grooming under one roof. That shift changed not only the services offered but also the way families interact with the facility.
One of the most important advantages of this integrated model shows up during unexpected situations. A dog staying for boarding might suddenly stop eating. A senior pet could develop a health issue while its owner is out of town. In those moments, having veterinary staff on-site makes a major difference. Instead of transferring animals to another clinic, pets can often be examined and treated immediately by the hospital team already familiar with them.
Today, the center is equipped with advanced diagnostic tools, including digital imaging, ultrasound, endoscopy, and an in-house laboratory. These resources allow the veterinary team to handle everything from routine wellness checks and dental care to complex surgeries and urgent medical cases.
Still, staff members consistently emphasize that technology is only part of the equation. Relationships, they say, are what truly define the practice.
Many families begin their journey with the facility through boarding, grooming, or daycare services. Over time, those short visits often grow into long-term relationships. Staff members get to know each pet’s behavior, personality quirks, and medical history. Owners, in turn, become comfortable seeing the same familiar faces caring for their animals year after year.
Hospital Manager Robyn says that consistency is one of the facility’s strongest qualities.
“We have pets that have been coming here for years,” she said. “The staff knows them, the doctors know them, and the owners know they can rely on us whether it’s for routine care, boarding or something unexpected.”
That sense of familiarity also extends to how pets are assessed and placed into care programs. Every boarding stay begins with an evaluation to determine a pet’s temperament and comfort level. Some animals do well in group play environments, while others need quieter, individualized attention. The facility also provides daycare options, enrichment activities, and medical boarding for pets that require closer monitoring.
For many local families, this structure creates a sense of convenience and trust. Instead of managing multiple providers for different needs, they can rely on one connected team that understands their pets across all stages of care.
As the practice continues to serve Coral Springs and nearby communities, its approach remains steady: combine modern veterinary medicine with long-term relationships built on familiarity and trust.
In a field where care can often feel rushed or transactional, VCA Coral Springs has built its identity around something more lasting — continuity, consistency, and the kind of trust that grows one visit at a time.
